> For the complete documentation index, see [llms.txt](https://docs.heyhappy.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.heyhappy.io/setup/connectwise-integration/setting-up-connectwise-manage-api-key-authentication.md).

# Setting up ConnectWise Manage API Key authentication

## Creating an API member

1. In ConnectWise Manage, go to **System** -> **Members** -> **API Members**.
2. Click **+** to create a new API member.
3. In the Member ID field type **HeyHappy**.
4. In the Member Name field type **HeyHappy API**.
5. Enter an email address (this should be a working email address at your company).
6. Under System, select the Role ID **HeyHappy** (if you have not created this yet, you can do it here). If you do not want to create a custom role, then use the **Admin** role.<br>

   <figure><img src="/files/6qtZ6qPGfrYm6Sg6NbBS" alt=""><figcaption></figcaption></figure>
7. In the **Service Defaults** section, you can block the member from accessing certain boards by adding them to the **Restrict Board Access** field. This means HeyHappy will not be able to inquire ticket details from those boards.
8. Click **Save**.

## Creating an API Key

1. Open the API member created for HeyHappy in the step above, and click the **API Keys** tab.
2. Click **+** to create a new API key.
3. For description enter **HeyHappy**, then click **Save**.

Once you click **Save**, you will see the **Public Key** and **Private Key**. Copy these keys to a secure location as you will need them in the next step. Note, you will only be shown the Private Key one-time.

## Entering the API Key into HeyHappy

1. In HeyHappy, go to **Settings** -> **Integration Settings** -> **ConnectWise Integration**.
2. Fill in the fields with your **Company ID**, **Public Key**, **Private Key**, and **Location**.
3. Click **Test API Connection** button. If successful, you will see a "ConnectWise API Connection Successful" message.

Finally, proceed to [adding a HeyHappy survey to ConnectWise Manage](/setup/connectwise-integration/adding-a-heyhappy-survey-to-connetwise-manage.md).