How do I get more Google Reviews?

Top-ranking MSPs have an average of 47 Google reviews and 44% of customers consider reviews older than a month to be irrelevant. MSPs with a higher ratings see a 35% higher click-through rate.

Below are some best practices for getting more Google Reviews

• Ask for feedback immediately. Timing is everything. Ask same day.

  • Sending customer review requests several days after their experience can come across annoying, and your request might be ignored completely.

  • Request feedback from your customers while their experience is still fresh in their mind tends to get the most authentic high-quality reviews.

• Respond to all feedback.

  • Responding to feedback, both good and bad, will show your customers you care.

  • It can also improve your overall listing rating by showing Google you actively engage with your customers. Always reply to positive reviews and thank customers for taking the time to leave feedback.

  • For negative reviews, it is a good idea to reach out to customers privately and address their concerns.

• Meet your customers on mobile

  • Talk to your customers the way they talk to each other through text messages. 98% of text messages are opened compared to only 20% of emails. Theres a better chance your customers will read your review request in a text.

• Make it easy, keep it simple.

  • When you send a review request, you should make it as easy as possible for your customer to leave a review. Route your customer directly to a review site.

• Automate the whole process.

Tips for review generation.

• Leave a link to leave a review in your email signature

• Empower your employees to ask for reviews

• Setup a landing page on your website of reviews and ask for reviews