HeyHappy
  • Welcome
  • Setup
    • ConnectWise Integration
      • Create a custom security role in ConnectWise Manage
      • Setting up ConnectWise Manage API Key authentication
      • Adding a HeyHappy survey to ConnetWise Manage
  • Using HeyHappy
    • Customer Reactions
    • Google Reviews
    • Insights
      • Team Members
  • Best Practices
    • Have "New Review" email notifications go to your entire team
  • Common Questions
    • How are response rates calculated?
    • How do you deal with Microsoft / anti-phish sandboxing clicking on your email links randomly?
    • Google Review Questions
      • Where can I check my Google Reviews?
      • How do I get more Google Reviews?
  • Community
    • Twitter
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  1. Common Questions

How do you deal with Microsoft / anti-phish sandboxing clicking on your email links randomly?

Malware and Virus scanning tools, such as Microsoft ATP, will click on links in users emails automatically to test the links for malware, etc. This can cause false responses and views. To help combat this, we wrote logic that detects this based on all three links being clicked within 1-2 seconds. When this happens we assume it is not a real user.

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Last updated 2 years ago