As support engineers, we often hear about when a customer is not happy, but we don't always hear about when they are happy. Here's a simple way we've found to help solve this 🙌
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We've been using the HeyHappy tool in production for over 2 years now at our MSP and I've been very please at the positive impact it has had on our culture.
One thing we did early on is setup HeyHappy to go to our entire team (not just a service manager). In doing this, I often see team members congratulating a fellow support engineer when a positive reaction is received!
This simple step have had an enormous impact on our culture of "loving on the customer". A little appreciation goes a long way!
To setup who get's email notifications, simply log into and go to Settings -> Integration Settings and enter the email address you'd like to receive notifications. If you would like more than 1 email address to be notified, separate addresses by a comma ( , )
