> For the complete documentation index, see [llms.txt](https://docs.heyhappy.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.heyhappy.io/setup/connectwise-integration/adding-a-heyhappy-survey-to-connetwise-manage.md).

# Adding a HeyHappy survey to ConnetWise Manage

To get the HeyHappy snippet, in HeyHappy go to **Settings** -> **Integration** **Settings** -> [**Closed Ticket Survey Snippet**](https://heyhappy.io/show-settings/integration).

To add the snippet to a ConnectWise Manage service board, follow these steps:

1. In ConnectWise Manage, go to **System** and then **Setup Tables**
2. Find and open the **Service Board** table
3. Select the Service Board where you would like to add the HeyHappy survey
4. Go to the **Statuses** tab
5. Find the status that represents the last step of your service ticket lifecycle and is used to communicate to the customer that the service ticket has been closed or completed.
6. Under the **Email Template Setup**, select **External Contact Notifications** (if you want to test the survey by sending it to addresses in your own company first, then you will also need to select **Internal Contact Notifications**)
7. Then click **Add Email Notifications** and select **Contact for this item** from the drop-down menu and click **Ok**. <br>

   <figure><img src="/files/7o9aqamBCDogFAOhLHKj" alt=""><figcaption></figcaption></figure>
8. Click **Source** displayed in the toolbar to switch the email editor into source mode.
9. Paste the snippet (copied from HeyHappy) into the desired place within your message.
10. Click **Save**.


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